Returns & Refunds Policy
How We Handle Our Customers’ Returns and Refunds
If you’re unhappy with any part of your order and want to send it back, you can do so and attain store credit (in gift card form) or exchange it for something you do want. We do not provide refunds but we will work tirelessly to make sure you are happy with your experience.
You can reach us by calling 1-800-820-6346 or by email should you have any problems. We work to ensure you’re completely, 100 percent satisfied with your order. It’s our goal to ensure you’re a happy, valuable customer. If you have questions about the return policy, we’ll be happy to discuss it with you.
Cost Of Return Shipping
The cost of return shipping is similar to driving back to a brick and mortar store to take an item back – it’s not refundable. We will not, under any circumstances, cover the costs for return shipping.
If you receive a defective item, we’ll be delighted to send you a replacement but we will not cover or reimburse you the shipping cost to return the defective item. We will send you a replacement product at our expense, taking time to look it over to ensure there are no defects.
What Our Return Process Is Like
When returning an item, it must be in the original purchased condition and have the original factory box and packaging. A return will not be processed without these conditions being met. It’s in your best interest to send all returns with a tracking confirmation number and insurance to ScopioneUSA. Any damaged or lost item being returned is not our responsibility.
ScopioneUSA.com has all rights to change the policy as it sees fit and at any time without giving prior notification to its users. If there are any questions regarding the policy, you can reach our customer support team here, or 1-800-820-6346.