Returns & Refunds
If you’re not satisfied with your order and wish to return it, you may do so for an exchange or store credit (in the form of a gift card). It is our policy not to give refunds, but we will be happy to work with you in order to insure your satisfaction.
Please contact us by email with your purchase information, or speak to one of our trained representatives at 1(800) 820-6346 about any issues(s) that may have arisen. We will do whatever it takes to ensure that you are happy with your order and continue to be a valued customer. Feel free to contact us if you have any questions about our return policy.
Return Shipping Cost
Return shipping cost (the cost to send an item back to our store) is comparable to the cost of driving to a brick-and-mortar store to return an item—it’s not reimbursable. Therefore, we do not cover return shipping costs for any reason.
If an item you received is defective, we will happily replace the item with a new one; however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost and take extra time/care to ensure that the replacement item(s) is free of defects and processed back out to you quickly.
All returned merchandise must be in the original condition purchased and must include the original factory box and packaging. We will not process the return if these conditions are not met. We highly recommend sending returns to ScopioneUSA with tracking confirmation and insurance. We are not responsible for returned merchandise that is lost or damaged during transit.
Changes to this Policy
ScopioneUSA.com may and has the right to update this policy. This policy may be subject to change at any time without prior notice to the user. If you have any questions about this policy, please contact us at 1-800-820-6346 or support@ScopioneUSA.com.